Frequently asked questions
Have questions? We’re here to help.
How do I create an account on Mtickets?
To create an account on Mtickets, simply download the app and follow the registration process. You will need to provide some basic information such as your name, email address, and phone number. Once your account is created, you can start browsing and purchasing tickets and products.
How do I add funds to my e-wallet on Mtickets?
To add funds to your e-wallet on Mtickets, go to the "My Account" section of the app and select "Add Funds". You can then choose the amount you want to add and select a payment method to complete the transaction.
How do I purchase event tickets on Mtickets?
To purchase event tickets on Mtickets, simply browse the available events and select the tickets you want to purchase. You will then be able to buy
Are there any commissions charged on purchases made through Mtickets?
Yes, Mtickets charges a commission on certain purchases made through the platform, such as event tickets and e-vouchers. The commission rate varies depending on the specific product and the merchant selling the product. The commission rate will be clearly stated before you complete the transaction, so you can be aware of any fees before making a purchase.
How is the commission rate determined
The commission rate is determined by Mtickets and the merchant selling the product. The commission rate may vary based on a number of factors, such as the type of product being sold, the volume of sales, and the merchant's relationship with Mtickets.
Is the commission rate negotiable?
In some cases, the commission rate may be negotiable depending on the specific circumstances. If you are a merchant interested in selling products through Mtickets, please contact us to discuss commission rates and other details.
How is the commission fee deducted from my payment?
The commission fee is deducted automatically from the payment made by the customer. The merchant will receive the remaining balance from the sale, minus the commission fee.
Will I receive a statement of my commission fees?
Yes, merchants will receive regular statements detailing the commission fees charged on their sales through the Mtickets platform. These statements will provide a clear breakdown of the fees charged and the amount paid to the merchant.
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